The Guidelines for Babysitter Matching Sites

Babysitters’ registration of matching sites

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Based on the Child Welfare Act, when registering as a babysitter on CareFinder, you must submit a notification for an unlicensed childcare facility. All individual babysitters are required to register with the government in Japan.

Only those who have completed this notification process and have the required documentation (a notification form with a received stamp) that meets the site's standards can be registered.

Note: After the screening process, applicants will need to fill out and submit the necessary notification documents for an unlicensed childcare facility to their local authorities.

(For those who have already submitted their notification, please promptly submit the notification form with the stamp to CareFinder after the screening process is completed.) Babysitters cannot begin working on CareFinder until the notification form with the stamp has been confirmed. Once the form has been verified, you will be able to start your activities. Additionally, we will regularly check the status of the babysitter's activities even after registration.

Prohibition of multiple registration by one user

CareFinder has never allowed multiple registrations.

Training Completion

When registering as a babysitter on our site, those who have completed government sanctioned training must submit the relevant certification documents. If you hold qualifications such as a licenced childcare worker (hoikushi) or certified babysitter, you are required to submit your childcare worker certificate or certified babysitter registration certificate to CareFinder. Additionally, your babysitter profile must clearly indicate your training status and qualifications. We will regularly check the most recent training completion status. For babysitters who have not yet completed the government sactioned training we will provide guidance on how to enroll in the necessary training as needed.

Set up of helpdesk

CareFinder has a helpdesk telephone number and email address which users contact us.

Troubleshooting measures

If any problems occur between parents and babysitters, CareFinder will ask both parties’ opinions and make an effort to solve the problems.

Terms of Use for babysitter matching sites

CareFinder included the terms of use for babysitter matching sites and once people accept the terms of use, they can register and use our service.

Informing the start of registration process, terms of use, compliance with the guidelines status

This is noted on the Terms of Service and the page for the guidelines concerning the matching site for child care services.

Personal information management

CareFinder is appropriately managing users’ personal information based on our Privacy Policy.

Providing Information to Parents"

We investigate to ensure that reviews of care providers are accurate and reflect real experiences. Any inappropriate reviews will be promptly removed.

If we become aware of any inappropriate actions by a care provider, we will provide timely information to parents, taking care to protect personal information.

We collect and review information regarding past complaints or issues with care providers. This helps us alert parents and prevent the recurrence of such issues, all while carefully handling personal information.

Reporting to Prefectural Authorities Regarding Care Providers

Reporting to Prefectural Authorities Regarding Registered Care Providers

The operator of the matching site will report necessary information about registered care providers who hold a childcare worker qualification to the prefectural authorities if there is a concern that they may fall under disqualifying conditions.